Anyanwu Chinedu Franklin

Aspiring IT Professional | Computer Science Graduate

Apapa, NG.

About

Highly motivated and detail-oriented IT Support Professional with a foundational background in Computer Science and practical experience in technical support roles. Proven ability to troubleshoot complex issues, manage multiple tasks efficiently, and deliver timely results. Eager to leverage strong communication, problem-solving, and adaptability skills to contribute to a dynamic organization and advance within the technology sector.

Work

NTA Channel 10 Lagos

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Intern - IT Support Assistant

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Summary

Provided essential technical assistance and operational support within a fast-paced broadcasting environment.

Highlights

Provided critical technical assistance to broadcasting engineers, ensuring seamless operations from the Master Control.

Diagnosed and resolved basic computer and network issues for staff, minimizing downtime and enhancing productivity.

Supported staff responsible for broadcast scheduling, contributing to efficient content delivery.

MERCY Computers

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Intern - IT Support Assistant

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Summary

Delivered comprehensive IT support and administrative assistance to clients and internal teams.

Highlights

Streamlined daily administrative operations by efficiently handling document editing, typing, and printing tasks.

Enhanced system performance and security through meticulous execution of system updates and software installations.

Managed customer email correspondence, ensuring prompt and effective resolution of inquiries and support requests.

Education

Abia State University

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B.Sc. Computer Science Grade:

Philo Ukachukwu College

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West African Senior School Certificate (WASSCE) General Studies Grade:

Certificates

Google IT Support Certificate

Coursera

Skills

Microsoft Office Suite

Microsoft Word, Microsoft Excel, Office Applications.

Programming Fundamentals

Programming Concepts, Basic Coding.

Communication

Verbal Communication, Written Communication, Active Listening.

Interpersonal Skills

Team Collaboration, Relationship Building, Conflict Resolution.

Learning Agility

Rapid Learning, Knowledge Acquisition, Continuous Improvement.

Adaptability

Change Management, Flexibility, Problem Solving.

IT Support

Technical Support, Help Desk, User Assistance.

Troubleshooting

Diagnostic Skills, Issue Resolution, Root Cause Analysis.

Network Troubleshooting

Network Diagnostics, Connectivity Issues.

Software Installation

Software Deployment, Application Setup.

System Administration

System Updates, Basic System Maintenance.

Customer Service

Client Support, Customer Satisfaction, Email Management.